Refund policy
Our goal is to make every purchase at RainbowGemBeads.com a positive experience. If a refund is required, we process it as quickly as possible according to the policy below.
When Refunds Are Issued
Refunds may be issued if:
- You receive an incorrect item.
- Your item arrives damaged.
- Your order is lost during shipping after investigation.
- Your return has been received and approved.
- Your order is cancelled before shipment.
Refund Processing Time
Once your refund has been approved, it will be issued to your original payment method.
Most refunds are processed within 3–5 business days. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Shipping Costs
Original shipping charges are generally non-refundable unless the refund is the result of our error, such as sending the wrong item or a defective product.
Order Cancellations
Orders may be cancelled before they have been shipped. If your order has already been dispatched, please follow our Return Policy after delivery.
Partial Refunds
In certain situations, partial refunds may be issued if returned items are not in their original condition or if part of an order is returned.
Need Assistance?
If you have questions about a refund or believe there is a problem with your order, please contact our support team. We usually respond within 1 business day.